FAQ

1. What is HB Ring?

HB Ring is a smart ring, which lets you see and feel the heartbeat of your loved one, on your ring. HB Ring also saves the last received heartbeat in your ring, and shows it to you anytime you double tap it.

2. How does HB Ring work?

You can connect HB Ring to Feel app where you can upload your heartbeat to the ring to gift it to loved one, or connect it to one of your contacts in Feel app, to have their latest heartbeat updated to the ring, anytime they send you heartbeat in Feel app.

3. What do I need for HB Rings to work?

You will need smartphone with active data plan or a Wi-Fi connection and Feel app.

4. What smartphones HB Ring work with?

HB Ring work with most modern smartphones, which have Bluetooth 4.0 and higher (e.g. iPhone 4S or newer). If you are not sure if your phone supports Bluetooth 4.0, please contact us and we will check it for you.

5. Is the communication private?

All the heartbeat data transferred to HB Ring or from your ring uses secure connection. No data is shared or sold to 3rd parties.

6. How much data do HB Rings use? 

HB Ring is using very little data, so you do not have to worry about your data plan. With a typical usage, about 10-15 touches a day, it will use only about 200-400 KB.

7. What are HB Rings made of?

HB Rings come in Stainless Steel/Sapphire and 18K Solid Rose Gold/Sapphire.

8. Do HB Rings contain nickel?

All HB Rings are free of nickel content. HB Ring's metal parts are made of stainless steel and PVD coated in Rose Gold or Jet Black. Solid Rose Gold HB Ring housings are made of 18K solid rose gold.

9. What are the HB Rings dimensions?

HB Rings are 3.9mm thick, 12.1mm wide and they come in 8 different sizes.

10. Are HB Rings water resistant?

Yes. HB Rings are water resistant, which means it will withstand short exposures to water, but we do not recommend submerging HB Rings under water for long periods of time.

11. What is HB Rings expected battery life?

Expected battery life in typical daily use of 10-15 heartbeats is up to 14 hours. Your ring battery may drain faster depending on how often the heartbeat is being updated in the ring.

12. How do I find my ring size?

Please use our ring size converter to find your ring sizes.

13. What comes in the box?

Each order includes:
1x HB Ring
1x Piano Black charger box (Red, Azure or Mandarin)
1x USB Cables

14. What countries do we deliver to?

We currently ship to addresses only within following countries:
North America:Canada and United States including Hawaii, Alaska and Puerto Rico.
*We do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau. Please note we do not deliver to Mexico, and South America.

Europe:EU countries including Switzerland, Norway, Iceland, Liechtenstein.
*We do not deliver to Albania, Belarus, Bosnia & Herzegovena, Kosovo, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine.

Asia/Pacific:Australia, Hong Kong, Indonesia, Japan, Macau, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, UAE.

We do not ship to P.O. Boxes or freight forwarder addresses, with an exception of military APO/FPO address.


For more information, please see our Delivery/Returns page.

15. How to return and exchange ring sizes

You can return your HB Rings within 30 days after receiving your order for a ring size exchange or a refund, as long as the rings are not damaged.

For more information, please see our Delivery/Returns page.

16. Warranty

HB Rings come with 2 years limited warranty. For more information, please check our Terms.

If you have any other questions that are not covered here, please contact us.

FAQ

All the questions you may have about HB Core.