HOW TO

Troubleshoot

Here you will find reports of current known issues that you may encounter while using your HB Ring and how to troubleshoot them.
Issue: Can pair HB Ring with your phone
For:
All devices
Solution: After removing the ring from charger box make sure to double tap the ring twice, instead of once.


Issue:
After first time connecting/paring your HB Ring with Android application, HB Ring might not be fully connected to your phone and may not respond to double tapping on HB Ring in the application, send or receive heartbeat.
For: Android devices only
Solution: Application must be closed and reopened.

Issue: HB Ring can not read the heartbeat or heartbeat speed changes actively.
Affected: HB Rings
Solution: Make sure the heartbeat sensors are on the lover part of your finger. Active hand movement can also affect the accurate reading of heartbeat.
If you encounter any issue with your HB Ring, please report to us at support@thetouchx.com