Here you will find known issues that you may encounter while using your TheTouch Locket or HB Ring and how to troubleshoot them.

Issue: Can't pair TheTouch Locket with my phone.
Solution: Check active permissions by going to Settings>Apps>See All Apps>Feel> Add additional permissions for Precision Location and Near by Devices.

*Feel app does not collect or use your location, however, for some phones, Bluetooth connection requires to also have active location services for Feel application. This is mainly affecting phones with latest Android OS.

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Issue: Can't pair HB Ring with my phone.
Solution: After removing the ring from charger box make sure to double tap the ring twice, instead of once.

Issue: After first time connecting/paring your HB Ring with Android application, HB Ring might not be fully connected to your phone and may not respond to double tapping on HB Ring in the application, send or receive heartbeat.
Solution: Application must be closed and reopened.

Issue: HB Ring can not read the heartbeat or heartbeat speed changes actively.
Solution: Make sure the heartbeat sensors are on the lover part of your finger. Active hand movement can also affect the accurate reading of heartbeat.